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I began my journey with Morgans Port Macquarie 20 years ago. I was disillusioned with the large corporates I had worked with in the 5 years prior, including a major bank, their focus being on profit and sales, not people. Within 18 months of joining Morgans Port Macquarie I told the Branch Manager, "I'll retire from the industry here." I'd found my home. A business which genuinely cared about its clients and staff. A strong focus on understanding clients' needs, exploring various potential solutions, and drawing on broad resources and tools to help achieve clients' objectives. This focus was evident at Morgans head office, with an average staff tenure at that time of 8 years, many of those people still with Morgans today. Not because of the pay or conditions, but the culture. Many could secure much higher paying jobs elsewhere, but it wouldn't feel like home. That special place where you are happy to give that extra mile and receive something worth far more than money. A wonderful place to work, where we make a difference in people's lives. We provide comfort and peace of mind. This is evident at Morgans' annual adviser conference, where we celebrate a long list of staff with 10, 20, even 30 years of service. Truly special.
Culture has become a buzzword in recent years, but it's something I think many businesses are only truly beginning to understand. It is a core focus of Morgans Port Macquarie and the foundation on which we have built a team of now 15 advisers and 9 support staff, including the next generation of advisers. When I joined, we were a team of 5 advisers and three support staff. My wife and I were immediately welcomed as part of "the Morgans Family," something we are truly grateful for. As a leader of our business, I have strived to maintain this culture for the benefit of future generations, particularly our clients.
Challenges such as the GFC and COVID have helped shape us and make us stronger. Knowledge and wisdom we pass on to future generations to help maintain the solemn commitment we have made to our clients: to be there for them through life's journey.
I am incredibly grateful for the team I work with, the clients I care for (many since inception, now their children), and I look forward to helping ensure Morgans Port Macquarie is here for future generations, as a shining light in financial services.
Ben Hollis
Authorised Financial Adviser 000252610
Morgans Port Macquarie
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