Client Feedback

Client feedback form

Client complaints policy

Please notify us if you require assistance with making a complaint because of a disability or language barrier.


استمارة تقديم الشكاوى الخاصة بالعميل  يرجى إعلامنا إذا كنت بحاجة للمساعدة في تقديم شكوى بسبب إصابتك بإعاقة أو لديك عائقلغوي.


Vui lòng thôn g báo cho chúng tôi biết nếu quý vị cần trợ giúp để khiếu nại vì tình trạn g khuyết tật của mình hoặc vì bất đồn g ngôn ngữ.

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Morgans will investigate and respond to all complaints via our Internal Dispute Resolution process at no cost to you. We anticipate that it may be up to 30 days before we will be in a position to provide our formal feedback.

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Telephone: 1800 931 678 (free call)
Email: [email protected]

In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

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