Client feedback

Client feedback form

At Morgans, we are committed to delivering exceptional financial services and ensuring our clients’ voices are heard. Your feedback, whether positive or constructive, helps us improve our services and maintain our dedication to excellence.

This page provides a straightforward way to share your feedback, with clear guidance on our process and how we handle your concerns.

Client complaints policy

Please notify us if you require assistance with making a complaint because of a disability or language barrier.

Please fill in the below

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Your address

Contact details

Feedback details

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Morgans will investigate and respond to all complaints via our Internal Dispute Resolution process at no cost to you. We anticipate that it may be up to 30 days before we will be in a position to provide our formal feedback.

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website: www.afca.org.au
Telephone: 1800 931 678 (free call)
Email: [email protected]

In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

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